• Login and go to Main Menu > Transactions.
• Select Failed/Submitted/Particular date or Today option.
• ‘Failed’ – Transactions that were not processed.
• ‘Submitted’ – Transactions that have been dispatched but not yet processed. Please wait for a few minutes for the request to be processed. In case the status remains ‘Submitted’, you can click on the “Resend” option to resend it.

 

To change your password:

• Go to Options > Settings and select Change Password
• Enter Current Password.
• Enter New Password
• Confirm new password. Your password will be changed immediately.

To reset your password:

• Go to the Login screen, select Options and select Reset Password.
• Enter your New Password
• Re-enter New Password
• Enter PIN to confirm.

Note: The Password should be 4 characters long and alphanumeric.

 

You can change PIN in case of any security concerns by following these steps:

• Start the application and Login.
• Go to Main Menu > Options
• Select Settings > Change PIN option ( for security reasons, note that the PIN and password have to be different)
• Enter current PIN , the number will be masked for security reasons
• Enter new PIN.
• Re enter new PIN to confirm .
• Your request to set a new PIN will be processed. You can start using the service once the new PIN is confirmed.

Note: The PIN should be a 4 digit number with no spaces.

 

Check the authenticity and status of an Agent before availing services at the agent’s location.

• Login and go to Main Menu > Options.
• Select Verify Agent.
• Enter the 7 digit - Agent ID and click Send.
• A message will appear on the screen stating that the request is in process.
• Click OK when the next screen appears.
• Click Show when the screen appears with the message, “Agent Verification ready”

Note: The status will reflect as “Active” or “Inactive” depending on the status of the Agent. You should not deal with Agents whose status is “Inactive”.

 

Send an invite to your contacts to register for the service:

• Login and go to Main Menu > Invite Friend.
• Select Search for contacts and select the contact you want to invite from your contacts list.
• The name and contact number will be displayed. Click Send to invite.

In case of a new contact select Menu > New Contact, enter the mobile number and click Send.

 

The ‘About’ option displays the following information (especially helpful during upgrades,etc) about the application installed on your phone:

• Copyright notice
• Version number

Follow the steps given below to view the above details:

• Click on ‘Options’ in the main menu.
• Select ‘About’ from the list of available choices under ‘Options’.
• You can see the copyright notice and version number of the application.

 

The User information section under Options displays the following information:

• Your Name
• Your mobile number
• Name of the bank offering the service (e.g. Yes Bank)

 

The ‘Help’ option provides a brief description of the features available in the mobile application. Follow the steps given below to view ‘Help’:

• Click on ‘Options’ in the main menu.
• Select ‘Help’ from the list of available choices under ‘Options’.

 

You can use mobile money services through an IVR:
• Dial 022-39852698 from your mobile handset.
• An automated and interactive voice response IVR system will greet you and present the main menu.
(Mobile money services do not charge you for making or receiving calls. However, your mobile service provider might charge you for the call as per your tariff plan.)
The IVR system offers the following features in addition to the ATM card activation

Change PIN
• Enter your current PIN.
• Enter your new PIN (twice).
• On successful completion, you will be taken back to the main menu.
• In case you forget your current PIN, you can use Reset PIN to get a new PIN.
-  Once you click on this option, a temporary PIN will be sent to you
-  You can use this PIN to set a new PIN.

Verify Agent - Select this option if you want to verify an Agent that you’d like to deposit cash at:
• Enter the Agent ID.
• You will be read out the Agent’s details such as ID, mobile number, address and current account status (Active/Inactive)
• You will be taken back to the main menu.
• If the details of the Agent indicate that the Agent is not active, you must discontinue transaction with the Agent.

Check Balance
• Enter your PIN.
• You will be read out your current account balance and then taken back to the main menu.

• Do not share your PIN or password with anyone.
• The transmission of transactions is done over SMS with encrypted content to prevent unauthorised tampering of your transactions.
• In case you lose your mobile phone your money is safe as it is stored with the bank.
• History of transactions are stored securely.
• In case of any abnormal or suspicious activity, you are requested to call customer service with specific details.