Mobile Money Services :: Union Bank of India

Easy Send Account

(a) The Customer may apply for an Easy Send Account with any authorized BC Member or Bank’s branch.
(b) To obtain an Easy Send Account, the Customer must first provide the BC Member / designated Bank branch with his identifying information (for example, name, address, date of birth and other information) as required by the Bank to enroll the Customer in an Easy Send Account. Bank shall also ask for additional identifying information and documentation (as per the standard KYC requirements enumerated by the Bank and Reserve Bank of India from time to time)
(c) Upon providing this information, the Customer will be immediately registered as Easy Send Account Customer, but the Bank will allow only limited Transactions to the Customer, till the time his KYC documents are verified by the Bank. Till that time the Customer’s Account shall be treated as “restricted Easy Send Account
(d) After registration the Customer will obtain the PIN by following the steps as laid down inActivation of Services.
(e) Full access to the features of Easy Send Account shall be granted by the Bank only after the Bank has completed the KYC verification procedure.
(f) The Bank may also at its discretion take additional steps to verify and confirm the Customer’s control over the Mobile Phone, email addresses, financial accounts that the Customer identify in relation to the Services.
(g) Once the Bank has verified and approved the Customer as eligible for Easy Send Account, the Customer will be notified and the restrictions on his Easy Send Account shall be released and the customer shall be granted with the ability to conduct the types of financial Transactions permitted for Easy Send Account. Till the time the restrictions on Customer’s Account are not released by the Bank, the Customer shall be allowed to use the account for
1. paying utility bills/essential services bills issued by billers made available by the Bank from time to time specifically the payment of bills permitted by the Reserve Bank of India
2. Purchasing talk time for a prepaid mobile phone service from participating mobile operators.
If the Bank is not able to verify and approve the information provided by the Customer, the Customer may request the Bank for refund of the balance on the Account. The Customer shall withdraw the funds and it shall be the responsibility of the Customer to ensure that such funds are withdrawn from his Account.
At the time Customer applies for an Easy Send Account, he must deposit cash as per limits specified by the Bank.
If the Account of the Customer registered as Easy Send Account with the Bank and post completion of KYC Requirement, he may perform the Transactions, which includes all the Transactions as per Table 1.
Post Completion of KYC requirements as verified to bank’s satisfaction and defined from time to time the Customer may make additional cash deposits to his Account at any authorized BC Member and as per limits specified by the Bank and upto the maximum as authorized by the Reserve Bank of India.
The Customer may also be allowed to withdraw funds from an ATM network made available by the Bank, using the Bank’s ATM Card, which will be linked to his Pre-Paid Account. The Customer may also withdraw funds at a BC Member.
The Customer may close his Easy Send Account at a BC Member.
The Customer can close his Easy Send Account only after providing necessary refund instructions to the Bank. The BC Members are authorized to issue refund to the Customers.

Mobilized Bank Account

If the Customer is maintaining a savings or current account with the Bank, or if the Customer establish a new savings or current account with the Bank, then he may request that his Account be “Mobilized i.e., enabled to have access to the Mobile Payment Service.
A Customer can obtain a Mobilized Bank Account only at a Bank branch.
The Customer whose Account is Mobilized shall withdraw the cash from his Mobilized Bank Account as per regular banking channels
Mobile Payment Service on Mobilized Bank Accounts may only be closed at a designated Bank branch.

Activation of Services

This PIN number can be changed to any other convenient number by the Customer through the designated channels.
Customer has to activate the account by sending SMS ‘Activate’ to 9686055555.Customer receives an automated IVR call from Mobile Money, prompting him to
1. Enter the confirmation code
2. Date of Birth
3. Mother’s date of birth (for secret answer)
4. Setting Mobile PIN
Customer gets activated, receives confirmation SMS along with WAP URL and its login details**
Customer can transact using SMS/IVR, J2ME with SMS bearer, WAP** ()or IVR
Customer can also activate the account using the Mobile Application loaded on his mobile phone
1. Select ’New User’ option
2. Application prompts the customer to enter Date of Birth as mentioned in the registration form
3. Application prompts the customer to enter the answer to the secret question (Mother’s D O B)
4. Application then prompts the customer to set the PIN of his choice and to re-enter the same
5. Customer gets activated, receives confirmation SMS along with WAP URL and its login details **
The PIN shall under no circumstances be revealed by the Customer to any third party.
For changes in the Account information such as name change, address change, mobile phone number change, etc, the Customer is required to contact the customer care or BC Member who will further guide them about the detailed process for the same.

FINANCIAL TRANSACTION TYPES

The Services can be used for making payments within India only.
In order to make a Transfer, Customer must access the Mobile Payment Service from a Mobile Phone using either Customer’s mobile number and PIN or user ID and Password and PIN when he is using WAP channel.
The Customer may use the Services for the following types of Transfer activities:
1. Send Money – A “Send Money Transaction is the transfer of funds from the eligible Account of one Customer (“Sender) to the eligible Account of another Customer or for any recipient for NEFT** (“Recipient) pursuant to the request of the Sender. A “Send Money Transaction may be initiated by a Customer with a Easy Send Account to a Recipient having any kind of Account via the channels described for such Transaction type in Table 2.
2. Bill Payment – A “Bill Payment Transaction is the transfer of funds from a Customer’s Account to pay an eligible Biller made available by the Bank. A “Bill Payment Transaction may be initiated by a Customer with any type of Account via the channels described for such Transaction type in Table 2.
3. Top-up – A “Top-Up Transaction is the transfer of funds from a Customer’s Account for topping up the account for the relevant service intending to cover pre paid mobile number or any other services. A “Top-Up Transaction may be initiated by a Customer with any type of Account via the channels described for such Transaction type in Table 2.
4. Cash Deposit – A “Cash Deposit Transaction is the deposit of cash to a Customer’s Account. A “Cash Deposit Transaction must be requested by a Customer with an Easy Send Account at a BC Member location. Subsequently, the BC Member will initiate a “Cash Deposit Transaction on behalf of the Customer in the Obopay system. A “Cash Deposit Transaction must be requested by a Customer at a Bank branch as per regular banking processes.
5. Cash Withdrawal – A “Cash Withdrawal Transaction is the withdrawal of cash by a Customer from an Easy Send Account. A “Cash Withdrawal may be initiated by a Customer with an Easy Send Account via the channels described for such Transaction type in Table 2. A customer shall be required to furnish an ID document to the BC Member for every cash withdrawal request. If a “Cash Withdrawal Transaction is approved, Customers with Easy Send Accounts may receive cash at a BC Member location .The Customer may also be allowed to withdraw funds from ATM network made available by the Bank using the Bank’s ATM Card, which will be linked to his Pre-Paid Account.

Other Terms

All Transfers are made in Indian rupees only and within India. The funds should be utilized within India.
The Bank reserves the right to refuse Customer’s requests for any Transfers, and the Bank reserves the right to limit or block Transfers to particular person’s account.
There are limits on the type, amount and frequency of transfers that Customer may make using the Mobile Payment Service, as decided by the Bank and within the limits prescribed by the Reserve Bank of India from time to time. Once a Customer reaches a Transfer limit, his ability to make that kind of Transfer may be suspended.
Once Customer authorizes a Transfer Transaction by means of his PIN, his request cannot be changed, withdrawn or cancelled by the Customer or the Bank. The Bank is not responsible for any disputes or disagreements between the Customer and any other party to a Transfer once the Transaction has been successfully processed basis authorization of the request by means of the PIN.
Customer agrees to resolve any disputes directly with the other party and agree not to involve the Bank in such disputes. Bank will help only on “best effort basis as the custodian of all Transaction related information and reversal if any will be done by the Bank after due analysis of the Transaction information at its end.
Bank reserves the right to charge the Customer for the Fees as described below.

NON-FINANCIAL TRANSACTION TYPES

Account Balance – An “Account Balance Transaction is a Customer’s request to view the balance in the Customer’s Account. An “Account Balance Transaction may be initiated by a Customer with any type of Account via the channels described for such Transaction type in Table 2.
Account History – An “Account History Transaction is a Customer’s request to view the history details of Transaction fees and financial Transactions performed on the Account through the Services. An “Account History Transaction may be initiated by a Customer with any type of Account via the channels described for such Transaction type in Table 2. The scope of the Transactions available for viewing by a Customer may depend on the access channel through which the Customer initiates an “Account History Transaction.
Change PIN - A “Change PIN Transaction is a Customer’s request to change the personal identification code (“PIN) used to authenticate the Customer’s identity. A “Change PIN Transaction may be initiated by a Customer with any type of Account via the channels described for such Transaction type in Table 2.
Change Language - A “Change Language Transaction is a Customer’s request to change the language in which Services communications are displayed and delivered to the Customer from one available language to another available language. A “Change Language Transaction may be initiated by a Customer with any type of Account via the channels described for such Transaction type in Table 2.
Verify BC Member - A “Verify BC Member Transaction is a Customer’s request to verify the identity, authenticity and other details of a BC Member. A “Verify BC Member Transaction may be initiated by a Customer with any type of Account channels described for such Transaction type in Table 2.

Available Customer Channels

SMS/IVR : The SMS/IVR channel allows Customers to initiate Transactions by sending a structured SMS (SSMS) message to the Services. On receipt of the SMS, the Customer will receive a call back from an IVR to authenticate the Customer before processing the Transaction.
Inbound IVR: This can be done by the Customer calling at 022 3985 2616 using the Mobile Phone.This channel is available only for ATM card activation.
WAP (Wireless Application Protocol): Customers will be able to access the Services using a WAP website from their mobile phones. Customers using the Services’ WAP website must have GPRS (Internet) connection to access the Services’ WAP website**.
J2ME with SMS bearer: This handset application allows Customers to transact in the Services using Java enabled phones. The J2ME with SMS bearer application uses short message service (SMS) for server communication. This is referred to as Mobile Application in the document.

Customer Account Features and Functionality

Table 1: Summary of Customer Account Features

X – Not Available
√ - Available

Table 2: Supported Customer Use Cases across Channels

* A “Cash Deposit Transaction must be requested by a Customer with an Easy Send Account at a BC Member location. Subsequently, the BC Member will initiate a “Cash Deposit Transaction on the system from the Agent client.
**Conditions apply. Currently not available. These features will be made available to customer shortly.

TERMS OF PRIVACY AND INFORMATION SHARING

When a Customer registers for the Service, the Bank and its employees, officers, partners, contractors, agents, representatives, and correspondents may ask for or otherwise collect and share amongst each other certain personal information about the Customer such as Customer’s name, address, date of birth, gender, email address, mobile numbers, account password, password recall questions and answers, account number and system ID and status so that the Bank can communicate with the Customer by phone, SMS, email or by post to ensure the security of the Service and to facilitate Customer’s use of and experience with the Service.?The Bank may disclose to third parties Customer’s personal information as well as information about Customer’s account or Customer’s transaction:
1. in order to complete Transfers and to provide Transfer information (for example Customer’s name or phone number) to senders and recipients
2. in order to verify the existence and condition of Customer’s account for a third party, such as a credit bureau or bank,
3. in order to comply with government or court orders; or
4. in order to prevent actual or suspected fraud or abuse of the Service (including comparing information about a customer or Customer’s account with databases operated by third parties); or
5. as otherwise provided in the Bank’s privacy policy.
In addition, in order to provide and improve the Service, the Bank and its employees, officers, partners, contractors, agents, representatives, and correspondents collect and share amongst each other information including the information described above as well as certain technical information such as the type and serial number of Customer’s mobile device, Customer IP address, mobile network and country codes, time zones, and other technical details connected with the software used with the Service, and the type, location, and dates of Customer’s Transactions. This technical information is often used in an aggregated form for:
1. Improving the Service and its security and enhancing use thereof by the Customer;
2. Auditing, research and analysis in order to maintain, protect and improve the Service;
3. Ensuring the technical functioning of the Service and the network;
4. Protecting the rights or property of the Bank and its affiliates and their employees, officers, partners, agents, representatives, correspondents, and their customers; and
5. Developing new services.
This collection, sharing, and use may occur outside India in countries where the same legal protections with respect to Customer’s personal information are not available and personal information of a customer may be combined with information that a Customer has provided in connection with other services and products. By using the Service a Customer expressly consents to the collection, sharing and use as described above of personal information of the Customer. The customer authorizes the Bank to send emails and messages to the Customer regarding the use of the Service by the Customer. The customer also acknowledges that the Bank has partnered with Nokia Corporation and its affiliates (Nokia) and Obopay, Inc. and its affiliates (Obopay) in making the Service available, and this consent expressly allows each of them to collect, share, and use personal information of the Customer independently as described above in accordance with their respective privacy policies. For information about the personal information collection, sharing, and usage of the Bank, Obopay and Nokia, all Customers are encouraged to please review these companies’ privacy policies found at the following websites:

Annexure A

"Business Correspondent" means a person (including legal person, whether incorporated or not), wherever located, identified by the Bank to provide selected Services to the Customers as per the applicable guidelines of Reserve Bank of India.
"BC Member" means agent of the Business Correspondent, wherever located, identified by the Business Correspondent, to provide selected Services to the Customers as per Reserve Bank of India guidelines and the Bank’s instructions from time to time.
"Easy Send Account" means Account of the Customer registered as “Easy Send Account and classified as “open system payment instrument as per Reserve Bank of India’s Directions on Issuance and Operations of Pre-paid Instruments in India, 2009 and which require approval /acceptance by the Bank as per its current KYC policy for the services and as updated from time to time and from which the permitted Transaction as contained in Table 1 are allowed
"Mobile Phone" shall mean the mobile phone devices, including the mobile phone numbers, the combined use of which shall enable the Customer to avail the Services.
"Mobilized Bank Account" is a deposit account at Bank that can be accessed through the Services via the Subscriber’s mobile phone, the funds held in which can be used in a wide range of use cases as described in Table 1.
"Services(s)" means Services relating to Pre-Paid Accounts (also referred to as “Mobile Money Services) and Mobilized Bank Account (also referred to as “Mobile Payment Services) and other incidental Services availed by the Customer and provided by the Bank in accordance with the terms and conditions stipulated in these Terms and Conditions.

FEES

Terms and Conditions for Union Bank Money

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